Assistant Operations Manager

Twintip is looking for a highly organized and motivated Assistant Operations Manager to support the Operations Manager in overseeing the daily activities of our ski school. The Assistant Operations Manager will play a key role in ensuring that lessons run smoothly, managing staff scheduling, and delivering an excellent customer experience. This is a fantastic opportunity for someone with strong leadership skills and a passion for skiing or outdoor recreation to develop in a management role.

• Support Daily Operations: Assist the Operations Manager in managing the day-to-day, on site operations of the ski school.

• Customer Service: Welcome clients, assist them with their timely requests, get payments.

• Instructor Coordination: Make sure of instructor attendance, follow up with arrivals, make sure that  day to day overall processes are implemented.

• Monitor Performance and Quality: Assist with tracking and reporting on lesson performance, customer satisfaction, and staff productivity.

• Problem Solving: Handle day-to-day operational challenges, such as scheduling conflicts, customer issues, or logistical problems, ensuring smooth operation and customer satisfaction.

• Safety and Compliance: Ensure all staff are adhering to safety protocols and company policies. Assist with the management of any incidents and the reporting of safety-related concerns.